[zpcg05]

I sent a DV letter to them and this is what they sent back.


Dear XXXXX, REF:XXXXXXX
Thank you for your recent inquiry.
Unfortunately, we are unable to process your request with the information you provided.So we can process your request, please fill out the form at the bottom of this letter. Send it , along with a copy of your previous correspondence, in the enclosed envelope to
XXXXXXXX
XXXXXXXX
XXXXXXXX

Please complete all the items on the form, even those you may have previously provided. Once we recieve this information, we will be able to proceed with your request.
We apologize for any inconvencience. If you have any questions, please call us at xxxxxx-xxxxxxx. Our customer service Reps are available 24 hours a day, 7 days a week.

Sincerly,

CRAP1

REF:XXXXXXX
Name:_______________________
Address on file with Capital One:____________________
Current Address:___________________
if address is different than whats on file, are you requesting an address change yes____ no_____
Account Number:________________
Please give the full 16-digit account number
Social Security Number:____________
or last four digits
Date of Birth:__________________


Now what should i do? They are requesting the same information that i am. Where to go from here.