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Section 622 of the FCRA governs child support reporting. It must be in arrears and it must be reported by the child support enforcement agency OR if reported to the CRA it is verified by the child support enforcement agency.
You have it in writing that you are not now and never have been in arrears? You have it in writing that the child support enforcement agency never contacted the CRA?
Since you have already disputed it with the CRA, do a procedures request letter. If they confirm they contacted the child support agency, then you can reasonably infer they are lying. Then I would point that out to them and give them opportunity to cure, if not, litigation may be in order.
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It is better to keep your mouth shut and appear stupid than to open it and remove all doubt. - Mark Twain
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