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I'm in the same CSC boat Roy. I disputed a TL with them back in April,...online. I know, bad Tunnel. Anyway, it is now June 25, and I can't even log in on their website as they claim my password is invalid, WTH?? They have marked the TL as under reinvestigation as it has been for quite a while now, but their 45 days way beyond expired.
I guess I'm going to have get a bit nasty now, via CMRRR.
After a dispute, they have usually been pretty good about sending me an "updated" hard copy, but this time it seems they fell asleep at the wheel.
-Tunnel Light
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