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04-23-2008, 10:45 AM
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#1 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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Looking for additional contact info for Verizon
I get nowhere when calling Verizon's Wireless main phone number about a collection they have on phone that they say were returned late but were not. I can't prove it though, but I'm hoping to get a more understanding ear by reaching someone higher up.
Does anyone have any other corporate phone numbers or may have contacted Verizon before and can recommend a person to speak with?
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04-23-2008, 10:50 AM
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#2 (permalink)
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Elite Member
Join Date: Oct 2006
Posts: 519
Casino Cash: $411375
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Executive Relations office:
Verizon Wireless
Executive Relations
One Verizon Place
Alpharetta, GA 30004-8511
678-339-4000
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04-23-2008, 12:24 PM
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#3 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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Nice.. thanks.
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04-23-2008, 01:05 PM
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#4 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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well, that didn't do any good  the operator wouldn't let me speak to anyone and sent me to main master customer queue  |
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04-23-2008, 01:12 PM
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#5 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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called again, I think I'm in a different center than before... the CSR is a lot nicer anyway on the phone with her now trying to get this resolved. |
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04-23-2008, 01:32 PM
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#6 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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Best they'll do is accept 75% of the balance. The rep said they get paid 70% of the balance for their old chargeoffs. She claimed this has gone through 3 CA's since 2005 and now it's back to the OC and that it's getting ready to be sold. I only received one notice a few months after returning the phones and that's the only time I've ever heard of anything regarding this.
She said they'll update the status as paid in full/charge off instead of settled/charge off
The charges are for the monthly access charge even though the phones were returned in 15 days and no mins were used. I asked to have a copy of the signed contract sent to me because I don't remember anywhere on it where I had to pay for a full month of cell service if I returned the phones within the worry free guarantee.
Any suggestions?
The account was opened 12-4-2005 so it's within SOL. 75% settlement would come to $270 total which I can pay, I'm just not sure it's justified.
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04-23-2008, 01:53 PM
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#7 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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Should I send a validation letter to Verizon and request a copy of the contract and see if it can get removed on any technicalities?
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04-23-2008, 02:57 PM
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#8 (permalink)
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If You Do Not Like It, Kiss My...
Join Date: Nov 2004
Posts: 5,396
Casino Cash: $1003350
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Verizon doesn't have to validate.
__________________
How come "phonetically" is spelt with a "ph"?
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04-23-2008, 03:19 PM
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#9 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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I meant verify, sorry. They are still required to show proof of the charges aren't they?
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04-23-2008, 10:24 PM
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#10 (permalink)
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Administrator
Join Date: May 2006
Posts: 2,139
Casino Cash: $856250
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Quote:
Originally Posted by rastoma
I meant verify, sorry. They are still required to show proof of the charges aren't they?
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FDCPA does not apply to OC. If they are willing to delete for $270, go for it.
__________________
It is better to keep your mouth shut and appear stupid than to open it and remove all doubt. - Mark Twain
The information and materials in this document are provided for general information purposes only and are not intended to constitute legal, accounting or tax advice or opinions on any specific matters. Laws and regulations change frequently and their application can vary widely based upon the specific facts and circumstances involved. You are responsible for the applicability and accuracy of Information as it relates to your specific situation.
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04-23-2008, 11:56 PM
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#11 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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Quote:
Originally Posted by Enigma
FDCPA does not apply to OC. If they are willing to delete for $270, go for it.
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They will show paid in full/charge off (not just paid in full).
She stressed most creditors that accept less show settled/charge off instead of paid in full/charge off.
If I was for sure I owed it I would pay it. She's sending me a copy of the contract for me to look over so I can see for myself that it says their then worry free guarantee just canceled the contract that I still owed access fees, account fees, and more. If it does I'll pay it. |
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04-23-2008, 11:59 PM
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#12 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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Quote:
Originally Posted by Enigma
FDCPA does not apply to OC. If they are willing to delete for $270, go for it.
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But in general and besides this particular case, then is there no statues that require a company to prove to you that you owe them money? |
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04-24-2008, 12:10 AM
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#13 (permalink)
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Administrator
Join Date: May 2006
Posts: 2,139
Casino Cash: $856250
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Quote:
Originally Posted by rastoma
But in general and besides this particular case, then is there no statues that require a company to prove to you that you owe them money?
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Contract law, statute of frauds, UCC, etc.
Go here Return Policy - Verizon Wireless to review the return policy.
__________________
It is better to keep your mouth shut and appear stupid than to open it and remove all doubt. - Mark Twain
The information and materials in this document are provided for general information purposes only and are not intended to constitute legal, accounting or tax advice or opinions on any specific matters. Laws and regulations change frequently and their application can vary widely based upon the specific facts and circumstances involved. You are responsible for the applicability and accuracy of Information as it relates to your specific situation.
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04-24-2008, 12:05 PM
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#14 (permalink)
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Member
Join Date: Apr 2008
Posts: 51
Casino Cash: $110860
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Quote:
Originally Posted by Enigma
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That's totally different than what it was 3 years ago so won't help me now, but thanks for the link.
I sent a letter to Verizon's CEO through Planetfeedback. Figured it wouldn't hurt. |
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