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Welcome to the WONDERFUL world of automation.... ever try calling the gas company? the phone company? your child's doctor or school? You get to listen to a 15 minute disertation of all the products and services they offer and THEN you get to listen to a list of numbers and places... such as ---if you want to listen to your payment, press 1, set up an appointment press 2, die on the phone press 3.... it's NOT just Capital ONE... Call your internet provider... some guy pops on the phone and says HELLO this is JAMES... in a very thick foreign accent ---from a country where no one is named JAMES....and you can't understand a WORD they are saying to you and they don't understand YOU either... it's what they call PROGRESS... and I HATE it....it takes forever, causes MUCH frustration and is EXTREMELY irritating... In the interest of saving MONEY, what these companies have managed to do is completely aggravate their customers... I'm not sure IF they will ever do ANYTHING about it, but give me the days when you picked up a phone, dialed a number and an honest to goodness LIVE PERSON answered on the other end..... one who spoke FLUENT ENGLISH with no foreign accent!!!
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