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You need to get your credit reports from all three agencies (Experian, TransUnion, and Equifax, or whatever they call themselves these days) and dispute these items. The burden of proof is then on the reporting creditor, and if they do nothing, it disappears automatically. You can also, without disputing, tell them you need an explanation of an item on your report. The whole banking industry is a racket, and any company that lends any credibility to the scams they pull is equally scum, so don't have any qualms about sticking it to them to the little extent you can.
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